Booking Policy – Shipping Payments & Returns

  • Payments accepted – credit card, paypal, afterpay, zippay
  • All orders are shipped via Australia Express Post with a flat rate of $10
  • Patient may collect their order from the Boutique if preferred
  • We endeavour to ship all orders on the same day as purchase or within 24hrs
  • Strictly no refunds, exchange or credit will be given for change of mind
  • Any discrepancies with your order MUST be reported to info@newyouskinandlaser.com.au within 24hrs of receiving your order
  • In the event of a visible adverse reaction, you are required to contact the Boutique via email or phone within 2 weeks of receiving your product/s
  • The patient is responsible for all return postage fees and products are required to be packaged the same way they were received (eg: bubble wrap)
  • All damaged goods will NOT be refunded, exchanged or credited
  • Security deposit of $50 required at time of booking
  • 48hrs notice is required to change of appointment or cancellation
  • Bond will be forfeited if you fail to attend appointment or not provide adequate notice
  • Failure to attend or cancel within the notice period for a pre paid treatment will result in your treatment being forfeited